API offers full life cycle support on our products including configuration management, documentation, training, installation, depot repair, break fix maintenance, support and issue tracking. A dedicated Customer Support Team, in coordination with geographically disbursed field personnel is ready to deliver rapid and responsive support.
API provides formal training courses on the maintenance and repair of API TEMPEST products. For most clients, we offer self directed training materials on-line at no charge.
Upon successful completion of the program, attendees receive a Certificate of Completion, an identification code, and access to our support website for technical data as well as configuration and log management of their devices.
TEMPEST compliance of all equipment manufactured by Advanced Programs, Inc. is guaranteed for the useful life of the product (typically 5 years) when repairs are performed by API staff or technicians or clients who have attended appropriate API training and been certified. Course customization is available for unique solutions and train-the-trainer needs. Please note that international customers may be required to have a technical assistance agreement (TAA) approved before API can provide technical training.
A member of our Customer Support Team is ready to assist you.